Please carefully review our Shipping and Delivery Policy before purchasing our products. This policy is exclusively applicable to the ZWO subsidiary brand, Seestar, and does not apply to ZWO products.
Ⅰ. Shipping Rules
Which Shipping Services Do We Use?
We have chosen a reliable courier service, DHL, for delivering our products securely. Please note that we are unable to ship to post office boxes (PO Boxes) as per our policy.
How Do I Ensure a Smooth Delivery?
To ensure your order reaches you seamlessly, please provide accurate information - name, address, and contact details - during checkout. Double-check your order details before confirming. After shipment, changes or cancellations are not possible.
When Can I Expect My Package?
We aim to deliver within 15-20 days. We'll process your order within 3 business days. If your package doesn't arrive in 2 months, promptly contact Seestar E-commerce.
Anything Specific for Certain Countries?
For our valued European customers, we kindly request that you include your VAT, EORI, or personal identification card number in the remarks section of your order, as per customs regulations.
If you are located in Brazil or Chile, we kindly ask you to provide your CPF or CNPJ in the remarks section of your order to comply with customs requirements.
Customers in Russia, please note that we can only ship via EMS. In the remarks section of your order, kindly provide your full English name (consisting of three words) and English delivery address. These details are of utmost importance to ensure a seamless customs clearance process and timely delivery.
What if Delivery Takes Longer?
Though we aim to meet our delivery estimates, unforeseen factors like natural disasters can lead to delays. Remote areas may also experience longer delivery times.
What If My Delivery Fails?
While we'll assist in resolving delivery issues, we can't be held responsible for recipient actions like address changes, refusal, or customs delays. Note that delivery times may be impacted during weekends, holidays, and special occasions.
How Do I Deal with Delayed Delivery?
Rest assured, we're taking measures to minimize delays and appreciate your understanding. If you have any questions or concerns about delivery, please contact Seestar E-commerce.
Ⅱ. Delivery Tracking
To track the status of your order, we recommend using the following official channels:
Click on the links below to access tracking information for your shipment:
Alternatively, you may contact Seestar E-commerce directly for further assistance.
We appreciate your business and are committed to ensuring the timely and accurate delivery of your order.
Ⅲ. Tax Information
What is the Price List Displayed on Our Website?
The price list displayed on our website is in USD and does not include tax.
What Tax Responsibilities Do Buyers Have?
We want to inform our buyers that they are responsible for any applicable taxes, including Import tax, VAT, customs handling fees, and similar charges. These additional fees may be collected by the courier at the time of delivery.
How Can You Ensure the Best Local Service?
For the best local service experience, we recommend that customers consider purchasing our cameras from local dealers. This approach can provide you with convenient access to support and assistance specific to your region.
Your understanding of these tax considerations is appreciated, and we are here to assist you with any questions you may have.
Ⅳ. Inspection & Reporting of Damaged Shipments
Why Should You Inspect Your Shipment?
Given the significant value of Seestar products, we kindly ask you to carefully examine your shipment upon delivery. If you notice any damage or deformation, we advise against signing for or opening the package. Instead, promptly reach out to Seestar E-commerce.
What Happens When You Sign for the Goods?
By signing for the goods, whether personally or through a representative, you are considered to have accepted the package, its quantity, and the enclosed products. To safeguard your interests, we highly recommend recording an unboxing video and cross-checking the contents with the packing slip.
How Can You Protect Yourself?
For any missing or damaged items, please get in touch with Seestar E-commerce within 24 hours of receiving your shipment. This swift action allows us to promptly address the issue and ensure your satisfaction.
Your satisfaction is our priority, and we appreciate your cooperation in ensuring the safe delivery of your Seestar products.